Introduction
At Novo Mart, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, and other important details to ensure a smooth shopping experience for our customers.
Order Processing
All orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. Once your order is processed, you will receive a confirmation email with tracking information when applicable.
Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. Standard shipping typically takes 7-15 business days for delivery within the United States. Expedited shipping may be available for faster delivery, depending on the destination and carrier. Please note that delivery times are estimated and may vary due to factors beyond our control, such as carrier delays, holidays, or customs clearance for international orders.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Any applicable shipping promotions or discounts will be applied automatically. Customers are responsible for any additional fees, including customs duties or import taxes for international shipments.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email. You can use this number to monitor the status of your shipment online. Please allow 24-48 hours for tracking information to update after shipment.
Lost, Damaged, or Delayed Packages
While we take all necessary measures to ensure your package arrives safely, Nova Mart is not responsible for delays, loss, or damage caused by the shipping carrier. If your order is lost or damaged during transit, please contact us immediately at novomartllc@gmail.com or +1 929-909-0338, and we will assist you in resolving the issue.
Contact Us
If you have any questions or concerns regarding our shipping process, delivery times, or tracking, please contact Nova Mart at novomartllc@gmail.com or +1 929-909-0338. We are committed to providing you with the best possible shipping experience.