Introduction
At Novo Mart, we aim to provide a satisfactory shopping experience for all customers. This Return & Exchange Policy explains how returns, exchanges, and refunds are handled to ensure transparency and convenience. By purchasing from our store, you agree to the terms described herein.
Eligibility for Returns and Exchanges
Products are eligible for return or exchange within 14 days of delivery unless otherwise specified. Items must be unused, in their original packaging, and in the same condition as received. Certain items, such as perishable goods or personal care products, may not be eligible for returns due to hygiene or safety reasons.
Return Process
To initiate a return or exchange, customers must contact Novo Mart at novomartllc@gmail.com or +1 9293-909-038. Our support team will provide instructions on how to return the item. Customers are responsible for return shipping costs unless the product is defective, damaged during shipping, or incorrect.
Refunds
Once the returned product is received and inspected, a refund will be issued to the original payment method. Please allow a reasonable period for the refund to appear in your account. Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
Exchanges for a different size, color, or product are handled similarly to returns. Customers must return the original item in its original condition, and Nova Mart will process the replacement once the returned item is received and inspected.
Damaged or Defective Products
If you receive a damaged or defective product, contact Nova Mart immediately at novomartllc@gmail.com or +1 929-909-0338. We will work with you to arrange a replacement or refund as quickly as possible.
Contact Information
For any questions or concerns regarding returns, exchanges, or refunds, please contact Nova Mart at novomartllc@gmail.com or +1 929-909-0338. We are committed to ensuring your satisfaction with every purchase.